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MANAGEMENT MENTOR helps you evaluate management skills and fine tune them. A comprehensive self-assessment inventory, MANAGEMENT MENTOR uses questionnaires to evaluate your strengths and weaknesses in 12 management categories. A separate emphasis-selection process helps decide which questionnaires are most relevant to you. Results can be read on screen and printed. For an additional fee, registered users get expert consultation in any of 244 management skill areas.
MANAGEMENT MENTOR is a comprehensive self-assessment inventory for managers, allowing the user to evaluate his/her strengths and weaknesses in twelve management categories. A separate "Emphasis-Selection Process" can be used to decide which questionnaires are most relevant. The "Skills Listing" makes it possible to get a breakdown of the skills involved in all twelve categories, without first completing a questionnaire. Results are saved in separate files so they can be read on screen first and then printed. The program also contains telecommunication software that can be used (for an additional fee, for registered users) to get guidance from an expert consultant regarding development in any of 244 separate management skill areas. File Descriptions MM.EXE Executes program USER.DOC User documentation HELP.MSG Text for on-screen "Help" RELATED.PRD Text for "Samples of Related Products" *.INT Questionnaire and Emphasis-Selection Process instructions *.DAT Questionnaire and "ESP" results files *.LST "Skills Listing" files *.BEP Text to follow bar-chart displays of questionnaire and "ESP" results PROFILE Stores results (created when questionnaire or ESP completed) LPT Print file
Disk No 1156 Program Title: MANAGEMENT MENTOR version 1.00 PC-SIG version 1 MANAGEMENT MENTOR helps you to evaluate management skills and fine tune them. A comprehensive self-assessment inventory, MANAGEMENT MENTOR uses questionnaires to evaluate your strengths and weaknesses in twelve management categories. A separate "Emphasis-Selection Process" helps decide which questionnaires are most relevant to you. Results can be read on screen and printed. For an additional fee, registered users get expert consultation in any of 244 management skill areas. Usage: Management Skill Evaluation. Special Requirements: None. How to Start: Type GO (press enter). Suggested Registration: $35.00 File Descriptions: MM EXE Executes program. USER DOC User documentation text. HELP MSG Text for on-screen "Help." RELATED PRD Text for "Samples of Related Products." ??????? INT Questionnaire and ESP instructions (18 files). ??????? DAT Questionnaire and "ESP" results files (12 files). ??????? LST Skills listing files (12 files). ??????? BEP Bar-chart display results (10 files). PROFILE Stores results. LPT Print file. PC-SIG 1030 E Duane Avenue Sunnyvale CA 94086 (408) 730-9291 (c) Copyright 1988 PC-SIG, Inc.
╔═════════════════════════════════════════════════════════════════════════╗ ║ <<<< Disk No 1156 MANAGEMENT MENTOR >>>> ║ ╠═════════════════════════════════════════════════════════════════════════╣ ║ To start the program, type MM (press enter) ║ ║ ║ ║ To copy the documentation to your printer, type MANUAL (press enter). ║ ╚═════════════════════════════════════════════════════════════════════════╝
MANAGEMENT MENTOR Written by: Gerald de Jaager Design and Programming Services: Mike Rufflo, Teresa Rufflo, and Jim Houha This is a SHAREWARE PROGRAM. If you like this program and intend to use it beyond an initital preview, please send $35.00 to: Jerry de Jaager Box 1666 Palo Alto, CA 94302 As a REGISTERED USER, you will receive: o A printed manual o Program updates and scoring norms as they are developed o $25 dicount on certain related products SPECIAL NOTE: If you refer others who become registered users, you will receive a $7.50 referral fee when they include your registration number with their payment. Contents Special Option: Teleconsulting Tailored to Your Individual Needs and Interests ......................... 1 I. Getting Started ................................... 3 II. Program Overview .................................. 4 III. The Questionnaires ................................ 6 IV. The Emphasis-Selection Process .................... 9 V. About the Questionnaires and Their Interpretation.. 12 Appendix A: Teleconsulting Staff ....................... 13 SPECIAL OPTION: TELECONSULTING TAILORED TO YOUR INDIVIDUAL NEEDS AND INTERESTS MANAGEMENT MENTOR gives you advice about the specific skills that will make you a more effective manager. You can get expert assistance in developing those skills. Use our teleconsulting service to obtain personalized guidance from an expert consultant who will help you carry out a targeted development program. (For biographies of some of our consultants, see Appendix A, page 13). Examples of the available services can be viewed from the Browsing Menu on your program disk. HOW TELECONSULTING WORKS 1. You select a topic you want to learn more about. The questionnaires on your program disk will help you do this with precision. 2. Using the free built-in telecommunication software that is available to registered users, you simply send a message to our Message Center, requesting the service that you desire. 3. Within three working days, your consultant will reply with a personalized learning exercise. You use the built-in telecommunication program to pick up this message, at your convenience. If you ask for a reading, the assigned article will be mailed to you. 4. When you have finished the learning exercise, you send a message to your consultant answering the assigned questions, describing how you will put your skills to use, and asking any questions that have occurred to you. 5. Your consultant reviews your progress, comments on what you have done, answers any questions you have asked, and offers further guidance. You pick up this message at your convenience. SYSTEM REQUIREMENTS To send and receive messages, you need a Hayes-compatible modem. You use your own word-processing software to compose your messages. FEES AND REGISTRATION Each teleconsulting module consists of four parts: your initial message to your consultant; the consultant's response and follow-up assignment; your reply; and the consultant's comments on your reply. The fee for each module is $35. You must register for a minimum of three modules. Use the coupon in the front of your manual for a $25 discount on your first teleconsulting services. --1-- You must be a registered user of MANAGEMENT MENTOR to use the teleconsulting services. See first page for information about that registration. You register for teleconsulting by sending a check for $105.00 ($80 if you use the coupon) to: Connections Software Box 1666 Palo Alto, California 94302 Within ten days you will receive your system password, the Message Center telephone number, and easy-to-follow instructions. The full amount you submit is applied toward teleconsulting services--nothing is deducted for registration or administration. You can begin using the service as soon as you receive you information package. FREE TO REGISTERED USERS As a registered user, you have access, at no charge, to more than 250 lists of carefully-selected readings, covering every topic in the MANAGEMENT MENTOR program. These lists are updated regularly. See your program's BROWSING MENU/SAMPLES OF RELATED PRODUCTS for more information. REFUND POLICY If you decide, at any time, to cancel your registration, you will receive a refund of the remaining balance in your account, less an administration fee of $15. TELECONSULTING STAFF Appendix A (page 13) contains information about the consultants available to help you with the development of your management skills. --2-- I: GETTING STARTED SYSTEM REQUIREMENTS MANAGEMENT MENTOR can be used on any IBM or IBM-compatible computer with at least 256K of memory. The display is suitable for either color or monochrome monitors. MAKING BACKUPS Your disk is not copy protected, so you can make a backup before you begin. While you are making your backup copy, you may also make other copies to distribute to people who would be interested in the program. See the first page for information about the referral fees you can earn when others register. STARTING THE PROGRAM Boot DOS. At the DOS prompt, insert your MANAGEMENT MENTOR disk, type "MM" and press the RETURN key. --3-- II. PROGRAM OVERVIEW SELF-ASSESSMENT MANAGEMENT MENTOR provides focused guidance about the specific skills you should develop to become a more effective manager. There are twelve separate questionnaires, allowing you to evaluate your skills in any or all of the following categories: Managing Projects Organizing Communication Representing the Organization Creating A Motivating Climate Planning Financial Decision-Making Management Control Managerial Problem-Solving Staffing Business Development and Sales Influencing Others You access these questionnaires by selecting the Management Skills Assessment Menu from the Main Menu. For information about completing the questionnaires, see page 6. The Emphasis-Selection Process helps you identify the general management categories that are most important in your present job, or in some desired future job. It is accessed from the Management Skills Assessment Menu. For information about completing the Emphasis-Selection Process, see page 9. RESULTS FILES After you have completed a questionnaire or the Emphasis- Selection Process, your results are saved in a file that can be accessed from the Management Skills Assessment Menu. THE BROWSING MENU To view samples of the unique teleconsulting services that are available to registered users, select Samples of Related Products from the Browsing Menu. The Skills Listing, also accessed from the Browsing Menu, allows you to obtain a listing of the skills that make up any of the twelve questionnaire categories, without first completing a questionnaire. PRINTING You can print your questionnaire results, Emphasis-Selection Process results, the Samples of Related Products, or the Skills Listing. Just type "p" when you are asked whether you --4-- want your results sent to the screen or to your printer. If you turn off your printer before a printing is completed, you will exit the program. If you want to print your questionnaire or ESP results after you have read them from the computer screen, you can do that by going to the "Results" files and selecting the print option. HELP A general help screen is accessed by pressing F1. --5-- III: THE QUESTIONNAIRES SELECTING A QUESTIONNAIRE If you already know which questionnaire you want to begin with, select Questionnaires from the Management Skills Assessment Menu, and then select the questionnaire you want. On the other hand, if you would like to think about how each category relates to success in your present job (or in a future job), you should begin with the Emphasis-Selection Process, accessed from the Management Skills Assessment Menu. The Emphasis-Selection Process will tell you where the greatest differences exist between a category's importance and your capability level; these are the most important general gaps for you to address. For more information about the Emphasis-Selection Process, see page 9. ANSWERING THE QUESTIONNAIRES An instruction screen precedes each questionnaire, telling you how to enter your response to each question. The end points of the scale are defined each time, and the procedure for responding is also depicted on the screen. You can also use the number keys at the top of your keyboard to enter your answers. Ten questionnaires use the same format for responding, a 9- point scale ranging from "completely untrue" to "completely true." You use the left and right arrow keys to move the cursor, and then press the return key to register your answer. Two inventories use a different format, a 5-point scale which asks you to assign a value to each of a series of topics. These scales range from "Not Important At All" to "Extremely Important." You enter your responses in the same way, using either the arrow keys and return key, or the number keys at the top of your keyboard. (If you want to know why these questionnaires use a different format, please see page 11.) You must answer all the questions. If you feel that a question is not applicable to you, answer it to the best of your ability, or select the mid-point response--5. --6-- Reviewing Or Changing Your Answers As you proceed through a questionnaire, you may want to take a second look at your previous answers. You can do this easily: press F3 and it will return you to the preceding question. The answer you gave to that question is shown on the screen. You can leave the answer as it is, or change it by using the same process you used to enter the original answer. Continue using F3 to go back to any previous question. To go forward, use F4. Quitting A Questionnaire At any time while you are taking a questionnaire, you can quit by pressing F10. Your answers will not be saved. An item counter in the upper-right corner of the screen tells you which question you are on, and how many questions there are in the entire questionnaire. QUESTIONNAIRE RESULTS Each time you complete a questionnaire, your results are presented, and their management development implications are described. Your results are also saved in the Results of Questionnaires file, which is accessed from the Management Skills Assessment Menu. If you take a questionnaire more than once, your most recent results are saved in this file. As you review your questionnaire results, you will see identifying codes after each skill that is listed. For example: Obtaining commitment (III.E.4) Rehearsing a presentation (XI.B.3) Each code designates a carefully-selected reading list that is available either through telecommunication (free to registered users) or in the 414-page book, The Best Management Resources. The Best Management Resources contains reading lists and audiocassette recommendations for every topic in the MANAGEMENT MENTOR program. It has been hailed by reviewers as "a treasure chest of references for anyone interested in better management" and "a tour de force of management knowledge." To order the 1988 updated version, which costs $80.00 ($55.00, if you use the discount coupon in the front of your manual), contact: Seiler-Doar Books Box 1666 Palo Alto, California 94302 (415) 857-0280 --7-- Printing Questionnaire Results You have the choice of reading your results on your computer screen, or sending them to your printer. If you decide to read them on-screen first, you can then print them by going to the Results of Questionnaires file and selecting the print option. Bar charts are not printed. INTERRPRETING QUESTIONNAIRE RESULTS Generally, the dimensions in which your scores are lowest are those where you should develop your skills. Where further evaluation would be beneficial, a section called "Interpreting Your Scores" appears on the screen. Further information about interpreting questionnaire results is provided on page 12. TELECONSULTING MANAGEMENT MENTOR allows you to obtain expert advice and guidance in developing your management skills. After registering for teleconsulting services, you use the program's built-in communications software to send and receive messages. See page 1. --8-- IV: THE EMPHASIS-SELECTION PROCESS OVERVIEW The Emphasis-Selection Process (ESP) guides you to the questionnaire that will be most relevant to your management development. You should use it if you are not sure which questionnaire to begin with. The ESP has two parts. In the first part, you rank the skills needed in your job. In the second part, you evaluate your own capabilities. You don't have to use your present job for the ESP. You may wish to use some desired future job, to help you think about the skills you should develop in order to achieve your career-advancement goals. ANSWERING THE QUESTIONS Part 1 of the ESP: Defining Job Requirements As each pair of categories is displayed on the screen, use the left arrow or right arrow key to indicate which of the two items is more important. A brief definition of each category appears at the bottom of the screen. There is an item counter in the upper-right-hand corner, which keeps track of how far you have proceeded. There are 66 pairs to compare in the first part of the ESP. The item counter uses 78 as its basis, not 66, because there are 12 questions to answer in the second part of the ESP. Part 2 of the ESP: Evaluating Your Capabilities Here you are asked to rate your capabilities in each of the management skill categories, using a 9-point scale. Use the left and right arrow keys, then press RETURN. You can also use the number keys at the top of the keyboard. Reviewing Or Changing Your Answers As you proceed through the ESP, you may want to take a second look at your previous answers. You can do this easily: press F3 and it will return you to the preceding question. The answer you gave to that question is highlighted on the screen. You can leave the answer as it is, or change it by using the same process you used to enter the original answer. Continue using F3 to go back to any previous question. To go forward, use F4. --9-- When you have reviewed or changed as many of your previous answers as you want, you can return to the next unanswered question by pressing F9. This feature is only available in Part 1. Example: You have just answered Item 20. You want to review your previous answers. Pressing F3 returns you to Item 19, where you can either revise your answer or let it stand. Pressing F3 again returns you to Item 18, and so on. If you want to go forward from, for example, Item 15 to Item 16, pressing F4 accomplishes that. When you have reviewed as many answers as you want, pressing F9 returns you to the next unanswered item--Item 21, in this example. Taking The ESP More Than Once You can take the ESP as many times as you want. Since the questionnaire has previously been completed, the F9 key (which returns you to the next unanswered item) does not work the second time through. Quitting The ESP At any time while you are taking the ESP, you can quit by pressing F10. Your answers will not be saved, so it is recommended that you begin the ESP when you have the twenty to thirty minutes you will need to finish it. ESP RESULTS When you finish the Emphasis-Selection Process, your results are presented, and you receive a suggestion about which questionnaire would be most valuable to begin with. These results cannot be printed, but you can print a summary of your results by accessing Results of Emphasis-Selection Process (from the Management Skills Assessment Menu) and choosing the print option. Only scores from the most- recently-taken ESP are saved. Interpreting ESP Results Results are displayed in a bar graph format on three screens. The first bar graph shows the importance you assigned to each management category. 11 is the highest possible importance ranking, and the lowest is 0. The second graph reviews your self-rankings regarding your capability level in each category. The highest possible capability ranking is 9, and the lowest is 1. --10-- The final bar chart displays a visual representation of the difference between your capability ranking and the managerial demands of your job. The closer the score approaches to zero, the more evenly your skill is matched to the job's requirements. Bars extending to the right of the center line indicate skills you possess to a greater degree than your job requires. Those extending to the left indicate areas where your skills fall short of meeting the requirements of your job. The farther left the bar extends, the greater the gap between the job requirements and your skills. Remember that these are comparisons in ratings, not absolute values. Negative numbers, for instance, do not mean that you are "bad" at something, but only that your capabilities do not match the requirements of your job, as you defined them. Two tables are then presented, showing the six categories where the greatest difference exists between job requirements and skills, and suggesting a questionnaire to begin with. --11-- V. ABOUT THE QUESTIONNAIRES AND THEIR INTERPRETATION BACKGROUND The questionnaires were originally published in 1984 in a 78- page book, The Management Skills Inventory, which HRD Quarterly called "the most comprehensive paper-and- pencil inventory we have seen....a find for management development departments!" 1 After reviewing the results from over 2,000 managers' use of the questionnaires, they were revised and incorporated into the MANAGEMENT MENTOR program. The goal of the book, and the program, is to present a comprehensive array of self-assessment inventories, without the requirement that the manager answer questions that are irrelevant to his or her personal development needs. Wherever possible, the questions ask about the outcomes of management skills, not about the skills directly. This approach allows for the assessment of development needs based on real-world results, not on some arbitrary "checklist" of desired skills. NORMS As these questionnaires are used in management settings, statistical norms for responses will de developed. Registered users will be provided with that information when it is sufficient to allow for the development of reliable norms. While these norms may add an additional level of interest or insight for the user, they are not necessary for the program's primary purpose--self-assessment. THE TWO "DIFFERENT" QUESTIONNAIRES The different format used for the "Organizing" and "Financial Decision-Making" questionnaires stems from the program goals described above. These are important categories, which should be included in any comprehensive inventory, but managers' skill levels are not easily discernible from the results of their activities. For example, a poorly-structured organization can still perform successfully, because individuals make adjustments to get the job done (through the "informal organization"); the consequences of imperfect financial decisions are often diluted by other factors, or are not immediately apparent. Furthermore, there are many topics in those two categories which may be unfamiliar to many managers, but which deserve consideration as areas of development. Those topics include understanding the organization as an information-processing system, organizing to manage uncertainty, human resource accounting and social-responsibility accounting. --12-- APPENDIX A: TELECONSULTING STAFF BACKGROUND Teleconsulting is part of the growing use of communications technology to make learning easier, and to put you in direct, one-on-one contact with experts. In a May 9, 1988 article, headlined "Long-Distance Learning Gets An 'A' At Last," Business Week says that more than 500,000 people are using this convenient, personalized approach to learning. Services provided by our teleconsulting faculty have earned comments like these: "I thank you for the encouragement, motivation and understanding you provided. . . I am curious as to how many students you handle, but I felt that you were working with me on an individual basis. I have enjoyed working with you very much. Thank you for a job WELL DONE!" --PROJECT ENGINEER, TELEPHONE COMPANY "I'd like to take this opportunity to thank you for your time, support, and commitment to quality. It had been so long since I attended formal college courses, I was not sure I still had the capacity to learn. With your patience and help, I now know I can do it. I cannot thank you enough." --INFORMATION SYSTEMS MANAGER, AT&T "This course has brought a myriad of loose ends into a whole part and I have the confidence and enthusiasm to create opportunity for myself. It has always been there to some degree but the loose edges have been finely honed and polished up. THANKS." --FURNITURE STORE MANAGER "It would like to say what a pleasure it has been to study with you. Thank you for your kind words of encouragement. I am not very comfortable putting things in writing, I guess I'm a verbal person, but you have made it easy and fun." --PARTS AND SERVICE MANAGER, HONDA DEALERSHIP TELECONSULTANTS The following are brief biographical sketches of our teleconsulting staff. TED COCHEU headed a sizeable training staff at Burroughs before establishing his own consulting and training practice. He has published numerous articles on performance --13-- TELECONSULTING STAFF (CONTINUED) management, customer service and product quality, and is the creator of the "Performance Manager" multi-media program used in many companies. JERRY DE JAAGER developed the questionnaires that comprise Management Mentor. He has been a management consultant and trainer for more than 20 years, during which time he has trained over 25,000 managers. A Phi Beta Kappa graduate of Yale, Jerry taught at Yale, where he was rated as one of the ten best teachers. MARY ANN GALLAGHER has twenty-five years experience in management development. Holding a Doctorate in Education from Harvard, she has held high-level staff positions with the United States Department of Labor, the China Lake Naval Weapons Center, and the U.S. Forest Service. PATRICIA NOVICK combines executive experience with a broad consulting and educational background. She served for five years as Director of Corporate Social Responsibility at McDonald's, was on the faculty of Roosevelt University in Chicago, and has consulted with companies from Alaska to Florida. DON RUDISUHLE holds an M.B.A. from Cornell. Specializing in financial decision-making, he served in management positions at Bristol-Myers and Foremost-McKesson before launching his own consulting practice, which has taken him to more than 32 overseas locations in addition to his extensive U.S. practice.
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